App Support

ML All4You is the mobile companion to the Modern Living All4You property portal. It delivers deal, commission, listing, project, developer and team notifications to your phone and links straight through to the matching record in the portal.

Getting started

1. Install ML All4You from the App Store or Google Play.
2. Open the app and sign in with your Modern Living All4You portal email address and password.
3. Allow notifications when prompted — this is what lets alerts reach you when the app is closed.
4. Open Preferences and switch on the notification categories you want to receive.

I cannot sign in

• Check the email address. Use the same address the portal emails you at, with no trailing spaces.
• Reset your password on the web. Passwords are shared with the portal — reset at app.modernlivingall4you.com and the new one works in the app immediately.
• "Your account is inactive". An administrator has deactivated the account. Contact your administrator or email us.
• Too many attempts. Sign-in is rate limited to protect your account. Wait a minute and try again.
• Nothing loads at all. Confirm the device has a working internet connection, then close and reopen the app.

I am not receiving notifications

Work through these in order — the first two account for most cases:

• System permission. iOS: Settings › Notifications › ML All4You › Allow Notifications. Android: Settings › Apps › ML All4You › Notifications.
• In-app switch. Open Preferences in the app and confirm push notifications are on, and that the specific category is on. Categories are independent — switching off Commissions does not affect Deals.
• Focus, Do Not Disturb or battery saver. Any of these can silence or delay delivery. Check they are not active or that the app is excluded.
• Signed in on another device. Signing in on a new device re-points notifications to it. Sign in again on the device you want alerts on.
• Your role. You only receive categories your role is entitled to — agents do not receive listing or team notifications, by design.

If all of the above are correct and alerts still do not arrive, email us with your account email address, the device model and whether it is iOS or Android, and we will check the delivery record at our end.

"Take Action on Web App" opens a login screen

That button opens the record in your phone's browser. The browser keeps its own session, separate from the app, so if you have not signed in to the portal in that browser recently you will be asked to. Sign in with the same credentials and you will land on the record you tapped.

Changing your details

• Name, email address, photo or password — update these in your profile on the web portal. The app reflects the change the next time it loads your profile.
• Role and permissions — set by administrators in the portal. The app cannot change what you are permitted to see.
• Signing out — use Sign Out on the Profile tab. This also removes the device from our notification list, so alerts stop reaching that phone.

Deleting your account

You can request deletion of your account and personal data at any time. The process is described in full on the Delete Your Account page, and you can start it from your profile in the web portal.

Privacy and data

What we collect, why, how long we keep it and the rights you have over it are set out in our Privacy Policy. Use of the app is governed by our Terms of Use.

Device requirements

• iOS 16.4 or later.
• Android 7.0 (API 24) or later.
• An internet connection. Notifications are delivered live, and the app does not work offline.

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Still stuck? Email info@modern-living.ae or message us on WhatsApp at +971 50 273 1058 during Sunday to Thursday, 9:00am – 6:00pm (GMT+4). Telling us your account email, the device model and what you saw on screen gets you a faster answer.