You can ask us to delete your Modern Living All4You account at any time. The same account is used by the ML All4You mobile app and the Modern Living All4You web portal, so one request covers both.
Deletion requires approval by an administrator. Accounts on this platform are tied to live property transactions and commission records, so a request is reviewed before it is carried out rather than taking effect instantly. We confirm the outcome to you by email.
Requesting deletion from the portal
This is the fastest route, and it verifies your identity automatically:
- Sign in to the Modern Living All4You portal at app.modernlivingall4you.com.
- Open your Profile settings.
- Choose Delete Account.
- Confirm your password. This proves the request is really coming from you.
- Your request is submitted to our administrators for review.
Only one request can be open at a time. Once submitted, you can carry on using your account normally until it is actioned.
Requesting deletion by email
If you can no longer sign in, email info@modern-living.ae from the address registered on the account, with the subject Account deletion request. Include your full name so we can locate the account. We may ask you a further question to confirm your identity before acting — we will not delete an account on an unverified request, because doing so would itself be a security risk.
How long it takes
- We acknowledge your request within one business day.
- An administrator reviews it and, where there are open transactions in your name, arranges for them to be reassigned or closed first.
- Deletion is normally completed within 30 days of the request, and we email you when it is done.
What is deleted
- Your name, email address, contact number and profile photo.
- Your password.
- All active sessions and access tokens — you are signed out everywhere.
- Your registered device tokens, so no further push notifications can reach any of your devices.
- Your notification history and notification preferences.
- Any personal documents you uploaded to your own profile.
Deleting the app from your phone does not delete your account. It stops that device receiving notifications only, and your account and data remain on our systems until you request deletion here.
What we have to keep
Some records cannot be erased, because we are legally obliged to retain them or because they belong to a transaction involving other people:
- Transaction records — deals, commissions, invoices and payment records, retained for the period required of a licensed real estate business in the UAE, and for as long as needed to resolve any dispute.
- Financial and tax records, for the statutory retention period.
- Audit logs of significant actions taken on the platform, kept for security and accountability.
- Records involving third parties — a deal also concerns clients, developers and colleagues, so it is not removed simply because one participant's account is closed.
Where we retain records like these, we keep the minimum necessary and use them only for the purpose that requires their retention. Where a record can be dissociated from you without destroying its legal value, we do that instead of keeping your details attached.
Can it be undone?
You can withdraw a request at any point before it is actioned — just email us. Once deletion is complete it cannot be reversed. If you need access again afterwards, an administrator would have to create a new account for you.
Questions
Email info@modern-living.ae or message us on WhatsApp at +971 50 273 1058 during Sunday to Thursday, 9:00am – 6:00pm (GMT+4). Our full Privacy Policy explains everything else we do with your data.